Add log of when statements/invoices/superbills are emailed to clients
It would be great if there was a record on each client's ledger when the last statement or invoice was sent to them. We need to be able to track dates of when invoices/statements were sent to clients in order to give them a 2nd Notice or 3rd Notice of payment due.
 LeAnne Jansen
    
 shared this idea
LeAnne Jansen
    
 shared this idea
      
    The Activity Log will now include a record of when statements, invoices, and superbills are emailed to the client. Check out our release notes for more information!
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       ASPIRE Clinic
    
 commented ASPIRE Clinic
    
 commentedYES! this is a great idea that should definitely be incorporated. Right now, we're doing this manually and every time adding a contact note to the client's contact log - it takes forever for our admin to take care of this. 
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       Janelle Gray
    
 commented Janelle Gray
    
 commentedAdding a log of when statements/invoices/superbills are emailed to clients is definitely necessary. 
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       Erica Oberhand
    
 commented Erica Oberhand
    
 commentedIt'd be helpful if when I email a superbill to a patient, the date I did so is tracked in Theranest. I know there is an option to email myself a copy of their superbill, but I have no need to do this and it would be cumbersome and inefficient to track that data by referencing my emails. Instead, I'd like to be able to simply look the superbill in the ledger and confirm when it's been emailed. 
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       WHITNEY MINNICK
    
 commented WHITNEY MINNICK
    
 commentedI think more activities need to be present in the activities log. I think that when someone emails an invoice or sends a one time payment link, it should appear in the activity log as well so that it can be traced back and referenced later is someone disputes something. I try to keep record of when I email invoices to clients but it would be nice to show them proof when they claim they did not get an invoice. Example: (*Staff Member* emailed invoice #12345 for *Client Name*) or (*Staff Member* emailed one time payment link for Invoiced #12345 to *Client Name*). I think it would be super beneficial in keeping track of accounts payable, especially with practices with more than one provider. 
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       April Cordell-Bryant
    
 commented April Cordell-Bryant
    
 commentedIt would be nice to show if a superbill has been emailed to a client. When you see the list of invoices maybe have a note you can see without going into the invoice that shows a superbill was emailed to that client. 
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       Saori Miyazaki
    
 commented Saori Miyazaki
    
 commentedYes, I would like to have a list or log of superbills that I emailed to my clients. 
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       Marla Dakin
    
 commented Marla Dakin
    
 commentedIt would be great if superbills and invoices that are sent to clients could be automatically stored in the client account, perhaps in general documents tab or in the ledger. I would much rather have this feature than having the statements emailed to the person who processes the invoices or the superbills. 
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       Karen Fitchett
    
 commented Karen Fitchett
    
 commentedIt would be great if there was a way to double check if an invoice has been sent to a client. 
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       Rebecca Toner
    
 commented Rebecca Toner
    
 commentedPlease include the ability to show a report of times when we have sent unpaid balance ledgers to clients! Preferably with an auto-populated link to the client portal so that they can log in and make a direct payment from the ledger so that we can spend less time chasing people down for money they have already agreed to pay 
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       Alexandra Bodden
    
 commented Alexandra Bodden
    
 commentedThis would be a very helpful feature to assist us with billing and follow up for payment with clients to ensure that we follow up in a timely manner but also do not bombard clients with statements. Thank you! 
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       Anne-Olivia Rose
    
 commented Anne-Olivia Rose
    
 commentedPlease create a way to keep track of when private pay clients’ statements are emailed (sent to them) so clinicians can better track outstanding invoices. 
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       Beth Ratchford
    
 commented Beth Ratchford
    
 commentedI agree, this would be really helpful 
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       Meaghan Creedon
    
 commented Meaghan Creedon
    
 commentedThis would be SO SO SO Helpful! for therapists and clients alike. It would save an incredible amount of time. 
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       Julianne Neely
    
 commented Julianne Neely
    
 commentedOMG THIS WOULD BE SO HELPFUL!!!!! 
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       Adrienne Peterson
    
 commented Adrienne Peterson
    
 commentedPlease do this. We need to have a record of any document sent to the client. Thank you. 
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       Billing Specialist
    
 commented Billing Specialist
    
 commentedThis would be very helpful for our billing department. We need to track how many statements we have sent to clients who are not paying so we know when to collect from them...2nd notice, 3rd notice, final notice, etc. Sometimes I send from the batch statement and sometimes from the individual client ledger so it needs to be something that tracks from both. 
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       Michelle Gossen
    
 commented Michelle Gossen
    
 commentedI would like to be able to see when I last emailed an invoice to a client. This would help ensure I'm not sending the same invoice more than once, and help me send reminders at appropriate times. 
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       Tara Livesay
    
 commented Tara Livesay
    
 commentedThis would be a very helpful feature! We like to track how many times a statement has been sent to each client. 
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       Aminda Villamagna
    
 commented Aminda Villamagna
    
 commentedThis would be a great feature to have. 
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       Shalyn Rose
    
 commented Shalyn Rose
    
 commentedThere are so many votes for this change. Can you please update us. I'm starting to feel discouraged with the lack of movement on quite a few suggestions. 
 
          