Janelle Gray
My feedback
26 results found
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2 votesJanelle Gray
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4 votes
An error occurred while saving the comment Janelle Gray
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4 votes
An error occurred while saving the comment Janelle Gray
commented
When I request a live chat and the support person enters the chat, I immediately get a ticket number. Could the development team rework that so the ticket number email is sent after the chat has ended and, in that email, include a transcript of the conversation? The ticket number and the issue would be included in one email. My questions often get passed on to a specialty team member. Weeks can go by and then I get an email from that team asking for more information on the problem. Often, I have no idea what they are talking about. All I get is the ticket number but no context. If I could search my email inbox using the ticket number and if the ticket number email included the original conversation, I could review the transcript and remember what the ticket was about. Thank you.
Janelle Gray
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122 votes
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2 votes
An error occurred while saving the comment Janelle Gray
commented
When the contact receives the invitation to set up the client portal, the language is very confusing. I have attached an image. Dad is the contact for the minor client. He received the invitation to the portal. The instructions say, "Enter your information below to create a client portal account. If you are a parent or guardian creating an account for a minor, please enter their information." However, the names are greyed out, and he cannot change the name to his child's name. This has been a problem for almost all our contacts of minor clients. They question the therapist and it slows down the intake process. Could the language be changed for better clarity, especially since they CANNOT enter the minor's information on that set-up page? "You are setting up access to your child's portal. Your information is necessary to create a password. After you create a password, you will enter the child's information as the identified patient." or something like that.
Janelle Gray
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11 votesJanelle Gray
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8 votes
An error occurred while saving the comment Janelle Gray
commented
Yes, please fix this. Several times in the past two months, the payroll person and I have discovered that I processed ERAs on a Monday or Tuesday that had payment dates inside the previous payroll period for which she had already run the payroll report. If we had not accidentally stumbled on this, we would never have realized the potential problem of therapists not getting paid accurately. She works with other payroll software that allow for a lockout to prevent the problem. I wish TheraNest would build a similar system, quickly!
Janelle Gray
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16 votes
An error occurred while saving the comment Janelle Gray
commented
I would really like to see the flags show up on the ledger page. It would save me a lot of time. Thank you!
Janelle Gray
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31 votes
An error occurred while saving the comment Janelle Gray
commented
Yes, please add this feature. Thank you!
Janelle Gray
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1 vote
An error occurred while saving the comment Janelle Gray
commented
I agree. I can no longer easily copy the Client ID (which is something I use when contacting TheraNest support) nor can I copy the Client birthdate and name (which is something I use almost every day when verifying insurances). I also ran into a situation where I was looking at the client detail page and wanted to quickly go to the calendar. I could not right click on Scheduling to open in a new tab. The updates to the left navigation menu have caused a lot of problems for my daily workflow.
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26 votes
An error occurred while saving the comment Janelle Gray
commented
I agree. We need a way to record a day-of-service payment discount for those clients who are not using their insurance. Right now, the system we are using (a write off) impacts the superbill in a way that looks like we are changing our rates. As someone else mentioned, it's important to be able to show everyone is being charged the same amount. We need to be able to subtract money from an invoice (whether that is a negative dollar amount on a service line "day-of-service payment discount" or a payment function designated as a discount) that doesn't change the rate of the service. And it needs to show on the superbill for out-of-network clients.
Janelle Gray
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2 votes
An error occurred while saving the comment Janelle Gray
commented
Could you add a field in the progress note that shows the last kept appointment? It would help the therapist (while working on the progress note) see when the previous appointment took place.
Janelle Gray
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53 votesJanelle Gray
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16 votes
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88 votesJanelle Gray
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8 votesJanelle Gray
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17 votes
An error occurred while saving the comment Janelle Gray
commented
The flags are great.
Could we see them on the billing info and ledger pages?
Janelle Gray
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187 votesJanelle Gray
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225 votesJanelle Gray
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Automatically mark submitted claims to paid claims w/o us lowering the amount we bill the insurance.
21 votesJanelle Gray
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The admin is alerted when a credit card expires. Can that same alert go to the client via email? Thank you.