I have divorced families that live in two different homes but one kiddo comes to therapy. I would like two have different emails for them to be able to view and add documents to the portal with them only able to see their own documents and to create their own portal log-in that links to the one kiddo. That woul be very helpful!

I have a couple kiddos with divorced parents. It would be helpful if each parent could log into one portal account with separate emails. That way I can send consent, and other, paperwork to both parents and it end up in one place.

I have a parent who is a patient. Her email is used to access her patient portal. She is also bringing her child to our practice. Mom's email is needed for telehealth links, reminders etc for young child. I CANNOT add the child as a patient using mom's email as it is linked to another portal. It is embarrassing to have to tell the parent that our system requires her to use a different email (which she might not even have) in order for me to set up her child's patient account. This is very basic. Can we have family portals with each patient maybe having certain access permissions (for example if parent is setting up a teen, using parent's email to access the family portal, but teen can have documents out of parent's view etc/ different permissions)? This appears to have been asked for many times.

I would like for there to be individual client portal account for all the parents associated with the child client that could access the child client portal. That way I could send them individual protected messages through the portal, but also so they could all see the child's portal.

Creating a way for more than one person to have access to the same client's portal would be nice. This would be helpful with clients who are minors and their parents are divorced and have trouble communicating. Right now, only one parent has access to the portal because there is only one email access point.

People don't always have multiple email accounts that they can use for each child. This creates a problem with sending an invitation to the portal and sometimes it creates a problem with the billing and updating credit card information. Why can't information be restricted on some aspects but shared for billing and paperwork. Children especially under the age of 12 aren't going to be accessing the portal, completing paperwork and paying bills.

Is there a way to have a family account with one email, but multiple family members. I work with a few families where I provide individual therapy for a brother and a sister, but to use client portal mom had to use different emails. Ideally a parent would be able to create one family account, and then in that account be able to select different family members. This would help families that have multiple kids in therapy. I imagine this would be beneficial for family therapy as well.

YES PLEASE! I have quite a few families that have siblings that I see and they only get a reminder for one child. I understand that I can ask the parent to set up another email account, but that seems ridiculous to ask people to do that for this one purpose. We should be able to use one email for one family.

I had thought that linking the family in the system was the purpose of this? Why not?

Just want to add my voice to all the others here! We have the same issue with seeing siblings and a parent having to use two different email address to manage their accounts, as well as divorced parents trying to manage care for their children together. Please help us streamline this process!

I can see so many comments on this issue and I am having the same one. Theranest, why not improve this feature? So many of us work with families and this is not an acceptable limitation. If we can link clients together as "family", why can't this be one client portal account where each child in that family shows up on the parent's log in?

I would love to see a family feature that resolves this problem. Like others, I see siblings, and I'm asking parents to use multiple emails to manage the separate children's accounts. In addition, I don't have a solution for divorced parents who are both very involved in their children's treatment. It is difficult to schedule, and only one parent can get into the portal. This isn't fair for two parents who really want to be involved but are divorced. It can create more chaos, frustration, and confusion in a time when I'm trying to help them stabilize.

Seems like the family account would be a decent solution to part of the problem. BUT there needs to be a solution to the email problem. As someone else said, it's not reasonable for me to ask parents to create new email accounts or to juggle more than they are already. Help us out, Theranest!

This is somethings that should definitely be explored and added. It would be much more efficient and beneficial for both parties.

Please assist with this issue, or let us know what a workaround would be. At our school, parents often have multiple children receiving counseling services and only have one email.

it would be helpful to be able to add more than one e-mail address per client in the portal because some of us work with kids who have two parents with joint custody and consents need to be signed by both parents. currently i am doing one parent signing online and another parent signing a hard copy and scanning it into the client's file

Yes!! We have sibling sets that receive therapy and the parent should only have to use one email.

It would be great for family members to have the ability to have just one portal to schedule, pay balances, contact therapists, etc., Typically small children do not have their own email address. It is also a bit of a pain for parents of multiple children to have to keep track and check each of their child's e-mails and portals separately. (When we asked about this, we were advised to have parents get separate email addresses for each of their children to be able to utilize the portal). I really hope this gets updated soon.

This is a must have. I have heard it's already being worked on, but I hope the feature that ultimately is rolled out is efficient and user-friendly for everyone. I'm available as a beta user if TN is looking for more. Thx,

It would be more sufficient if we had the option for a "family group" in theranest. Many times we see more than one child at our clinic and parents do not want to create a separate email just for us to provide paperwork. Adding a feature where one family can use the same email address for all members would be greatly appreciated.

We need the ability to have the same email address on multiple client files for families that have kids or separate files so that the client portal can still be sent to the same email and also have separate paperwork for each client to their individual file

We are having significant difficulty with this as well since our practice has several therapist seeing the same family with multiple accounts due to each child being seen. When we documents completed and signed we are not able to send specific documents for each child.