Cindy Hooper - RFD
My feedback
36 results found
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206 votes
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1 vote
An error occurred while saving the comment -
3 votes
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8 votes
An error occurred while saving the comment This is a compliance risk to permit billing to insurance when an appointment has not been confirmed as KEPT. Please fix this ASAP.
We should not be able to invoice either as this is often the step prior to collecting a copay.
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22 votes
An error occurred while saving the comment Create a user defined setting for our profile to allow us to select the number of claims we wish to view when working from the "Awaiting Submission" page from claims.
Another frustrating step in a long night of billing - especially when doing more than one clinic. It is easy to overlook and then not all claims are sent.
An error occurred while saving the comment Please add a user setting where we can determine the number of Items per Page as a preference from the "Process Existing Invoices" section.
This is one additional step that slows down billing - or is easily overlooked - and then only 10 claims got submitted. Hard to find them as they are invoiced; just never billed.
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16 votes
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2 votes
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86 votes
An error occurred while saving the comment Critically needed!
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17 votes
An error occurred while saving the comment In order to be compliant with Collection Notices and Bad Debt regulations, the statements need to be overhauled.
We are required to document when a statement was sent, method it was sent, amount, and dunning messages. (Submitting a separate request for Dunning Messages to be added).In order for accounts to be sent to Bad Debt, we have to demonstrate two things:
- number of notices (statements) sent
- timeFor example, we are required to have sent 3 statements and balance must be aged at least 120 days from service date to become eligible for sending to a Bad Debt agency.
We use an internally-developed log within TheraNest to track statement activity but the drawbacks include:
- manual process prone to human error
- no standardized Dunning Messages based on statement number within the cycle; requires custom invoice footnotes for each
- incredibly time-consuming.This is a standard function of EHR/PM software that is really lacking on TheraNest and make practice management much more tedious.
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7 votes
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11 votes
An error occurred while saving the comment Add columns and additional data to the "Invoice Payments and Refunds" section of the detail from within an individual invoice. Column heading should be labeled "Payment Source" and it would correspond to the payment type "Client Payment" or "Insurance Payment".
Also add these columns to the "Unapplied Payments/Credits and Refunds".
Currently, we have to manually go into the detail of each unapplied payment to determine is this a patient payment source or an insurance payment source and it makes billing and account reconciliation very tedious and time consuming.
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55 votes
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68 votes
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6 votes
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66 votes
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7 votes
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21 votes
An error occurred while saving the comment This has been ongoing since 2019 - we need a fix please.
An error occurred while saving the comment This is critical and is stopping workflow in our practices.
An error occurred while saving the comment We created a custom form to manage internal actions by clinic administrative staff. The clinician 'signed' the form and there is no way to remove this signature. The form is an open, working document and does not need a signature. The option to remove a signature needs to be universal.
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4 votes
An error occurred while saving the comment Ability to store and send non-TheraNest telehealth links for appointments. Many offices use other vendors (like doxy.me) or have a back-up system for when TheraNest telehealth is not working.
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25 votes
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8 votes
Please add a field for website address of the payer for the payer portal and any other email addresses.