TheraNest Telehealth
44 results found
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Allow telehealth clients to indicate their location
Before a client joins a telehealth session, have them indicate their location and make that visible to me as a provider. For safety plan purposes, best practice is that you document where the person is when conducting the session (at their home, dorm, etc.)
27 votes -
Option to set all appointments as telehealth automatically
I only conduct sessions via telehealth. Whenever an appointment is created in the system, have it set to telehealth automatically.
2 votes -
Change wording when clients have poor internet connection
When clients join a telehealth session and they see the message that lets them know their internet isn't strong enough, change the wording of that message because our clients feel as though it's harsh.
1 vote -
Tiered rate for group telehealth
Rather than paying per provider, offer a group telehealth rate where I pay a certain amount each month for X many therapists. For example, I may pay x-amount for 1-3 therapists, and a different amount for 4-6 therapists, etc.
1 vote -
Don't Disconnect Telehealth Sessions when client receives call
When connected with a client for an online session I have found some issues. If the client is using their phone and not a computer (which happens a lot), if they receive a call during our session and decline it, the session closes out and we have to reconnect. Is there some way to make this more friendly so we don't get disconnected in the middle of a session? I would love this improvement as online sessions has increased with covid this year.
And having the online session link automatically text and or email to clients with their session reminder…5 votes -
Disable client's ability to screen share
It would be helpful to have the ability as the clinician to turn off the client's ability to screen share during sessions. I work with younger children and they often try to 'highjack' the session by turning on the screen sharing on their end.
2 votes -
Collect payment/copay prior to starting telehealth sessions
Allow me to collect a client's copay or their self-pay payment before they are allowed to join the telehealth session.
12 votes -
Allow individual codes/notes for family therapy by telehealth
I see families in multiple locations by telehealth. I need to bill as individual or family therapy not write a group note.
4 votes -
Supervise telehealth sessions
As a supervisor, allow me to join Telehealth sessions without having to subscribe to Group Telehealth, or allow me to view recorded telehealth sessions.
19 votes -
Show uploaded profile picture in Telehealth session if video is turned off
I would like to be able to upload my photo in telehealth so that when using audio only there is a picture of me instead of the grey man
4 votes -
Allow me to share my screen using Safari
Allow me to use the screen sharing feature for telehealth appointments when using Safari as my browser.
7 votes -
Include telehealth link in email client receives when appointment is changed to telehealth
include telehealth link in email client receives when appointment is changed to telehealth
20 votes -
Allow telehealth participants to dial in using their phone
Add a call in feature where clients, family members, ect can dial in if they don't have access to internet but should join in on group sessions
17 votes -
Add ability to reschedule telehealth appointments
It would be helpful to be able to Reschedule a Telehealth session if a client asks for a different day or time. At present it seems that you can only cancel or move the appointment but I like to track rescheduling of appointments too.
27 votes -
Send telehealth link from the Agenda
Allow me to send the telehealth link via a secure message from the Agenda, similar to how I can send one from the client's appointment list.
25 votes -
EMDR treatment in telehealth
It would be nice to have a function that assists with bilateral stimulation for EMDR therapists in telehealth. Perhaps a light bar embedded in the telehealth screen.
24 votes -
Allow group telehealth sessions with non-client attendees
It would be beneficial to be able to have multiple family members (e.g., teenager and parent) join the telehealth session from multiple devices (e.g., teen in one room, parent in another). I paid for the group telehealth option thinking that it would permit this setup but it unfortunately requires each person to be a client in theranest and then set up a group therapy session which does not accurately reflect the situation I described. In this case I want to maintain the child as the identified patient and have not to create a patient account for the parent.
42 votes -
Shared mouse control in telehealth
For therapists such as Speech, Occupational Therapy screen sharing needs to be interactive. Addition of shared mouse control options during screen sharing as well as annotation tools - e.g. draw, stamp, highlight, etc. would be a huge asset. These features are provided in many competitors telehealth tools. The functionality is limited in theranest.
34 votes -
Share computer audio during Telehealth screen sharing
When sharing my screen during a Telehealth session, allow me to share the audio as well. Sometimes I share YouTube videos during my sessions.
87 votes -
Increase time limit for telehealth sessions
Allow me to conduct a telehealth session for longer than two hours.
12 votes
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