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TheraNest Telehealth

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43 results found

  1. Display participant names at the bottom when using a phone for telehealth

    Display the participant names at the bottom of the screen when having a Telehealth session using my phone.

    1 vote

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  2. Verify correct telehealth session

    When I click the link to launch a telehealth session, allow me to see the client name(s) that are going to be joining the session before I enter the waiting room. Sometimes I click the wrong link, so I need to verify I'm in the right session before it starts.

    1 vote

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  3. Pay per minute for Telehealth sessions

    Rather than paying a monthly subscription fee, allow me to pay based on the minutes I use.

    1 vote

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  4. Set default speaker view before starting a telehealth session

    Before starting a telehealth session, allow me to set how I want the videos displayed on my screen. I may want to hide my self-view or enlarge the client view.

    1 vote

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  5. Translator service for Telehealth sessions

    It would be great if there was a service that allowed us to request a translator when scheduling a Telehealth session if we're seeing a client who has a different primary language.

    3 votes

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  6. Live transcript of Telehealth sessions

    It would be nice to be able to add a toggle screen that can be used in parallel to the Telehealth session to provide live transcription of the conversation. This would make the Telehealth service easier to track when video becomes garbled and audio is still intact for Deaf and hard-of-hearing counselors.

    1 vote

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  7. Invite other participants to current Telehealth session

    When conducting a Telehealth session, allow me to invite other participants without leaving the session.

    4 votes

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  8. Display current time when in full-screen during a telehealth session

    It would be nice if the current time was displayed when I'm using the full-screen mode in a telehealth session so I know when it's time to start winding down my session.

    1 vote

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  9. Include thumbnail when in full-screen mode in telehealth session

    If I'm working with a client and use the full-screen option, allow me to still have a thumbnail of my video as well.

    1 vote

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  10. Dark mode for telehealth sessions

    Allow me to enable a dark mode for telehealth sessions because some of my clients have sensory issues and find it uncomfortable.

    3 votes

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  11. Suppress background noise during telehealth

    It would be great if any background noise was suppressed during a telehealth session so that any pets or traffic aren't distracting my clients.

    4 votes

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  12. Hide participants names on video screen

    When conducting a telehealth session, don't show the participant's name on their video feed. Only show it when I hover over their video box because it can be distracting with it always showing.

    1 vote

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  13. Make it easier to mute telehealth participants

    Make it easier to mute telehealth participants. Right now it's too many clicks into a menu to mute someone or me.

    5 votes

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  14. Don't open the telehealth session in a new tab

    With the new telehealth solution opening in a new tab, you can use a split-screen view the session and take notes at the same time. Here's a help article with more information: https://theranest.zendesk.com/hc/en-us/articles/12081391410580-Take-Notes-During-a-Session

    If you prefer the telehealth session overlay TheraNest rather than open in a new tab because it takes too much time to set up the split screen, please vote for the idea and provide any additional details below.

    3 votes

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  15. Allow clients to enter name when joining a telehealth session

    Allow my clients to enter their own name when joining a telehealth session. We have some clients who are trying out new names and it may be different than the preferred name I have on file for them.

    3 votes

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  16. Always view telehealth session timer

    Allow me to always view the session timer when in a telehealth session so I don't have to keep opening and closing the participant panel to see it.

    1 vote

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  17. Adjust telehealth screen when connecting on iOS device

    When an iOS device is used to connect to a telehealth session, the video appears narrow on the screen with black bars on either side. The only way I can correct it is by rotating the device and then rotating it back. Please make an update so I don't have to do this just to fix my video.

    1 vote

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  18. Allow telehealth clients to indicate their location

    Before a client joins a telehealth session, have them indicate their location and make that visible to me as a provider. For safety plan purposes, best practice is that you document where the person is when conducting the session (at their home, dorm, etc.)

    27 votes

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  19. Option to set all appointments as telehealth automatically

    I only conduct sessions via telehealth. Whenever an appointment is created in the system, have it set to telehealth automatically.

    2 votes

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  20. Change wording when clients have poor internet connection

    When clients join a telehealth session and they see the message that lets them know their internet isn't strong enough, change the wording of that message because our clients feel as though it's harsh.

    1 vote

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