TheraNest Telehealth
44 results found
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Upload custom background in telehealth sessions
Allow me to upload a custom background to use while conducting telehealth sessions.
79 votes -
Disable virtual background options for clients
Allow me to disable the virtual background options for clients during a telehealth session.
1 vote -
Share Screen & See client at the same time
Customer responded in CX Inbox:
I do counseling through telehealth only. I would like to be able to share my screen and still see the client, right now I can only share my screen or see the client, not both at the same time.1 vote -
Verify correct telehealth session
When I click the link to launch a telehealth session, allow me to see the client name(s) that are going to be joining the session before I enter the waiting room. Sometimes I click the wrong link, so I need to verify I'm in the right session before it starts.
1 vote -
Allow telehealth clients to indicate their location
Before a client joins a telehealth session, have them indicate their location and make that visible to me as a provider. For safety plan purposes, best practice is that you document where the person is when conducting the session (at their home, dorm, etc.)
27 votes -
Pay per minute for Telehealth sessions
Rather than paying a monthly subscription fee, allow me to pay based on the minutes I use.
1 vote -
Display participant names at the bottom when using a phone for telehealth
Display the participant names at the bottom of the screen when having a Telehealth session using my phone.
1 vote -
Translator service for Telehealth sessions
It would be great if there was a service that allowed us to request a translator when scheduling a Telehealth session if we're seeing a client who has a different primary language.
3 votes -
Suppress background noise during telehealth
It would be great if any background noise was suppressed during a telehealth session so that any pets or traffic aren't distracting my clients.
5 votes -
Set default speaker view before starting a telehealth session
Before starting a telehealth session, allow me to set how I want the videos displayed on my screen. I may want to hide my self-view or enlarge the client view.
1 vote -
Live transcript of Telehealth sessions
It would be nice to be able to add a toggle screen that can be used in parallel to the Telehealth session to provide live transcription of the conversation. This would make the Telehealth service easier to track when video becomes garbled and audio is still intact for Deaf and hard-of-hearing counselors.
1 vote -
Invite other participants to current Telehealth session
When conducting a Telehealth session, allow me to invite other participants without leaving the session.
4 votes -
Make it easier to mute telehealth participants
Make it easier to mute telehealth participants. Right now it's too many clicks into a menu to mute someone or me.
5 votes -
Dark mode for telehealth sessions
Allow me to enable a dark mode for telehealth sessions because some of my clients have sensory issues and find it uncomfortable.
4 votes -
Allow clients to enter name when joining a telehealth session
Allow my clients to enter their own name when joining a telehealth session. We have some clients who are trying out new names and it may be different than the preferred name I have on file for them.
3 votes -
Don't open the telehealth session in a new tab
With the new telehealth solution opening in a new tab, you can use a split-screen view the session and take notes at the same time. Here's a help article with more information: https://theranest.zendesk.com/hc/en-us/articles/12081391410580-Take-Notes-During-a-Session
If you prefer the telehealth session overlay TheraNest rather than open in a new tab because it takes too much time to set up the split screen, please vote for the idea and provide any additional details below.
3 votes -
Hide participants names on video screen
When conducting a telehealth session, don't show the participant's name on their video feed. Only show it when I hover over their video box because it can be distracting with it always showing.
2 votes -
Always view telehealth session timer
Allow me to always view the session timer when in a telehealth session so I don't have to keep opening and closing the participant panel to see it.
2 votes -
Display current time when in full-screen during a telehealth session
It would be nice if the current time was displayed when I'm using the full-screen mode in a telehealth session so I know when it's time to start winding down my session.
1 vote -
Include thumbnail when in full-screen mode in telehealth session
If I'm working with a client and use the full-screen option, allow me to still have a thumbnail of my video as well.
1 vote
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