Change wording when clients have poor internet connection
When clients join a telehealth session and they see the message that lets them know their internet isn't strong enough, change the wording of that message because our clients feel as though it's harsh.
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Jeannie Elder commented
Please take another look at the language in the messages clients receive when their internet connection isn't sufficient for holding telehealth sessions; I've had multiple clients comment on the word choice not feeling very therapeutic. I don't know exactly what's said, but it involves phrases like "not strong enough", or "your connection is weak" or "you don't have the bandwidth", and I can understand that feeling judgemental/harsh (even with the acknowledgement that of course it's not meant as a comment on the client) to some people. I bet there's a way to soften the tone of these messages. Thanks for considering!