Definitely need options for family accounts. Examples:
1. Minor child, divorced parents. Both parents should have access to their child's account. This may mean 2 separate log ins for the same client portal account.
2. Family with multiple minor children. One log in for both children's accounts.
3. Minor child, but of age to provide their own consent as well. Child has an account with login, and parent also has account access for their consent as well as billing and appointment purposes.

I'm sure there are other needs as well, but these are the ones I can think of.

The client portal needs to allow for one email address to have multiple accounts. Many of us work with families who have multiple minors in addition to parents. It is very frustrating to us and to the parents to have to ask them to create email addresses specifically so that they can sign up for client portals for everyone.

Allow divorced or separated parents to access their child's client portal separately (using separate emails & login information) but receive the same information. Right now, there is only one primary user allowed per child client.

When providing services to a minor, be able to send Client Portal invitation to both minor to sign required documents/questionnaires and parent/guardian paperwork to SEPARATE accounts, but upload to the minor's record. Allowing privacy for the minor and both can see appointments. Parent/Guardian to see billing/insurance information.

Please add family accounts or another way to add multiple family members with one email address. Thank you!

Parents/Guardians need ability to sign up for client portal for multiple minors using the same email address. It becomes too complicated when they have to use multiple email address so that all minors have a client portal.

We work with multiple family members all the time and most families don’t have four or five email addresses. So it’s extremely important TN address the issue of a central family portal.

allow sending forms for multiple patients to one e-mail address through the client portal

I agree! We also have a parent and a child being seen by two different therapists within our agency, and the child doesn't have an email address. It is really difficult to do intakes with multiple members of a family who share an email address. Also, reminders do not go out for all of the appointments.

I often work with siblings. The way things are set, you only allow the parent to access the client portal for one of their children. I have to either get multiple email addresses from the parent, or use insecure methods to submit paperwork for the sibling. Please fix this.

Many of the children I work with have divorced parents. Both parents need to sign all the paperwork submitted through client portal. Right now you've told me to create 2 separate clients even though I'm only seeing one person. This is ridiculous and makes things overly complicated. Please allow multiple client portal accounts per client so that paperwork can meet the legal requirements.

It is way too complicated for a parent to have to create new email accounts and login for 4 different children. This is a barrier to services. Is there a way to create one login? The parent has access to the child's record and needs to sign all the consent forms, etc.

Switching to telehealth has made this issue even more important to fix. I work with divorced families as well. Being able to link two parent emails to a family account would be helpful, for the purpose of sending invoices or notices that a new invoice has been created.

It would definitely be nice to be able to link families and not have to copy the mailing address/basic information for one parent. It would then be helpful for the names to link in the portal so parents can have one login for multiple children. Paying both bills simultaneously would be an added bonus feature.

I work families that have been through traumatic events and see each child individually. I also bill them each individually. It would be easier for parents to have all children under one account for payment, balances and statements.

This is definitely a huge need. This has always caused an issue and now that I have had to switch to all telehealth, it is an even bigger issue.

I agree with this as well. There should be a way for adolescents to be in the same client portal as parents, to make it more manageable and accessible and user friendly. Parents can check when their own appointments are available, and their childrens without having to keep up with multiple accounts. In addition, many parents do not have any additional emails to use for their children.

I agree with all of the comments posted. A parent that is responsible for their account and their child/children's account should have access under one login. Managing multiple logins can be difficult, aside from the fact that they may only have one email address to use.

I see siblings and will see them individually and as a group. When using telehealth (given the current circumstances), I am not able to have the parent log into both accounts. Of note, this is a single parent.

My issues has been about how to bill for the appropriate sibling that I am seeing. The parent can only log onto one child's account so all appointments are under one child which is connected to the invoice and billing system.

I am wondering if there is a way to have the parent be able to log in for appointments/telehealth only with the same log in and password.

We need a way to send the same set of informed consent forms to two parents - who are separated or divorced.