Gretchen von Seggern (Leu)
My feedback
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47 votes
An error occurred while saving the comment Gretchen von Seggern (Leu)
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1 vote
An error occurred while saving the comment Gretchen von Seggern (Leu)
commented
When you create a superbill or statement, it should reflect the insurance information from the time of service. In other words, it should not default to the present insurance information - if that was not what was on file at the time.
It should also reflect secondary insurance at the time of service, if applicable, and clearly reflect that claims have been billed and processed through both insurance companies, along with the adjustments made at each step.
Gretchen von Seggern (Leu)
supported this idea
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27 votes
An error occurred while saving the comment Gretchen von Seggern (Leu)
commented
I'm going through an audit now and am glad I found this detail! That is a lot to coordinate in the system because it is often also reflected in the treatment plan.
Gretchen von Seggern (Leu)
supported this idea
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2 votes
An error occurred while saving the comment Gretchen von Seggern (Leu)
commented
We should be able to use the "inactive" insurance coverage history to bill old claims that have been missed. Timely filing limits are often 1 year, and client's often change insurances once a year. Once the insurance is updated to something new, you have to completely re-enter old insurance information as if it is current in order to bill a missed claim. I want to be able to bill an old claim, and have the choice to use an "inactive" insurance if the claim is within it's previous active.
Gretchen von Seggern (Leu)
supported this idea
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For some reason our client's are able to create a whole new client account in the portal if they already have access to our portal. Then the system automatically sends them paperwork, and no one is assigned to the file. There is no option for me to stop this function in Theranest - but it should just not be an option to begin with.