Andrew Lundgren
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34 votesAndrew Lundgren
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65 votesAndrew Lundgren
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188 votesAndrew Lundgren
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242 votesAndrew Lundgren
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839 votesAndrew Lundgren
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24 votesAndrew Lundgren
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61 votes
An error occurred while saving the comment Andrew Lundgren
commented
I have been informed from clients that they "can't stand" (the cognitive distortion is not missed on that) the self-scheduler / calendar that is available to them on Theranest. The user-interface is cumbersome on all mobile apps and does not "easily" show available appointment times. They tell me they have to "click around" to set something up only to be told by the system that that slot is not open/available.
I have attached a picture (.pdf) here to show what I used to use on another platform.
Beginning to wonder if I should switch. Tell me now.
Andrew Lundgren
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630 votes
An error occurred while saving the comment Andrew Lundgren
commented
Allow formulas (akin to excel: index/match, if, count, sum, etc.) to be input and applied to items when creating custom forms. then we could also track add progress based on client responses to forms created, if so desired.
Andrew Lundgren
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88 votes
An error occurred while saving the comment Andrew Lundgren
commented
Until this is completed, I've been using periodic free time to add 'custom forms' to create questionnaires such as PHQ - DSM Level x Screeners, etc. Time consuming yes, but then I am able to send the forms anytime to an individual.
Andrew Lundgren
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110 votes
An error occurred while saving the comment Andrew Lundgren
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I wholeheartedly agree. However, the difficulty likely has to do with legality/ethics parameters as each form likely has to meet some type of state, etc. requirement. Pehaps there is a disclaimer that the clinic assumes all responsibilities if choosing to implement such a document into their practice. I still love the idea of collaborative forms.
Andrew Lundgren
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179 votesAndrew Lundgren
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163 votesAndrew Lundgren
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187 votesAndrew Lundgren
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508 votesAndrew Lundgren
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I agree with many of these comments. Primarily, Time Consuming, Confusing until it's mastered, my billing office hates this aspect too, uses up "total client" allotment ... the frustration abounds. Insurance gets this. We see one client (regardless of members in the room). We bill one client. We get paid for one client. We get charged by TheraNest for more than one client when we only get paid for one client. My previous platform understood this (I would hate to name names) and it was simple. One name for all and one identified patient for insurance purposes. I am going to also echo Cathy H:
"Sometimes I have 3-4 people in one family, but that counts as 3-4 clients. I have one client, the family. So therefore I'm paying 3-4x's what people who only see individual pays per hour I work." So true so true. Why would marriage/family therapists be unduly penalized (in a way) for working with more people at once. We have to pay more to use this service but paid the same as if having 1 client in the room.
Frustrating to no end in sight.