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Josh Hartle

← Customer Feedback for TheraNest

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58 results found

  1. Bill with contracted rates per payer and service with automatic write-offs

    103 votes

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    21 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
    Josh Hartle supported this idea  · 

  2. Change CPT code in ledger

    85 votes

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    8 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
    Josh Hartle supported this idea  · 

  3. Accept ACH payments from clients

    163 votes

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    20 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
    Josh Hartle supported this idea  · 

  4. Mark claims "paid" on the client Ledger

    188 votes

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    22 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
    Josh Hartle supported this idea  · 

  5. Add Holidays to the calendar

    101 votes

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    14 comments  ·  TheraNest App » Calendar & Scheduling  ·  Admin →
    Josh Hartle supported this idea  · 

  6. Search by client name or event title in calendar

    86 votes

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    14 comments  ·  TheraNest App » Calendar & Scheduling  ·  Admin →
    Josh Hartle supported this idea  · 

  7. Filter Agenda & Calendar by appointment status

    106 votes

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    32 comments  ·  TheraNest App » Calendar & Scheduling  ·  Admin →
    Josh Hartle supported this idea  · 

  8. Greater distinction for canceled appointments

    136 votes

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    17 comments  ·  TheraNest App » Calendar & Scheduling  ·  Admin →
    Josh Hartle supported this idea  · 

  9. Filter calendar by room and display room availability

    194 votes

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    59 comments  ·  TheraNest App » Calendar & Scheduling  ·  Admin →
    Josh Hartle supported this idea  · 

  10. Indicate if appointment was cancelled by staff or by client

    229 votes

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    31 comments  ·  TheraNest App » Calendar & Scheduling  ·  Admin →
    Josh Hartle supported this idea  · 

  11. Automatically set appointment duration based on service type (Calendar & Client Portal)

    225 votes

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    36 comments  ·  TheraNest App » Calendar & Scheduling  ·  Admin →
    Josh Hartle supported this idea  · 

  12. Block client requested appointment time in calendar until confirmed/declined

    88 votes

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    33 comments  ·  TheraNest Client Portal » Appointments & Scheduling  ·  Admin →
    An error occurred while saving the comment
    Josh Hartle commented  · 

    It would be so helpful if a our admin staff could approve/deny appointment requests for our therapists or view pending appointment requests for providers. We've had some unfortunate situations where a provider missed the notification so another client called our office and we scheduled during that requested time.

    Josh Hartle supported this idea  · 

  13. Add write off amount to the staff billing report

    8 votes

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    0 comments  ·  TheraNest App » Reporting  ·  Admin →
    Josh Hartle supported this idea  · 

  14. Populate "Signature on File" in box 31 of claim form

    1 vote

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    1 comment  ·  TheraNest App » Billing & Payments  ·  Admin →
    An error occurred while saving the comment
    Josh Hartle commented  · 

    It would be very helpful to have the he option to auto populate "SIGNATURE ON FILE" in Box 31 of the Claim 1500 form. TheraNest currently placed the name of the rendering provider on the invoice in Box 31.

    The reason for this suggestion is that when a unlicensed provider is having to bill with the licensed provider's NPI, the NPI in box 24J must match the name. This obviously can't happen with TheraNest's current setup and claims will get rejected due to this disrepancy.

    The work-around would be to just changed the rendering provider to the licensed supervisor; however, since most therapist's compensation is tied to collections, we still need to connect the revenue to the unlicensed therapist. REALLY HOPING THIS COULD BE AN EASY ADDITION! Since we already have to add the supervisor's billing info under the "Bill To & Insurance", maybe add a checkbox that says "Add 'SIGNTURE ON FILE' to Box 31 instead of the rendering provider's name."

    Josh Hartle supported this idea  · 

  15. Apply payments/write-offs for archived clients

    12 votes

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    4 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
    Josh Hartle supported this idea  · 

  16. Create custom write off categories

    16 votes

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    6 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
    Josh Hartle supported this idea  · 

  17. Allow billers to void & refund payments

    2 votes

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    1 comment  ·  TheraNest App » Practice Management & Administration  ·  Admin →
    Josh Hartle supported this idea  · 

  18. Add page numbers to intake forms

    4 votes

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    1 comment  ·  TheraNest App » Clients & Groups  ·  Admin →
    Josh Hartle supported this idea  · 

  19. View staff availability/unavailability for more than a day

    66 votes

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    30 comments  ·  TheraNest App » Calendar & Scheduling  ·  Admin →
    An error occurred while saving the comment
    Josh Hartle commented  · 

    It would be very helpful to see staff member's availability in the week view to quickly find open slots

    Josh Hartle supported this idea  · 

  20. Allow other staff to view, approve or decline pending client portal appointment requets

    26 votes

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    14 comments  ·  TheraNest Client Portal » Appointments & Scheduling  ·  Admin →
    Josh Hartle supported this idea  · 
    An error occurred while saving the comment
    Josh Hartle commented  · 

    We would like our admin members to view and approve/deny any appointment requests for the providers. This would make the process more efficient and help us provider better customer service to our clients.

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