Rachel Cull
My feedback
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136 votesRachel Cull supported this idea ·
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508 votesRachel Cull supported this idea ·
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839 votes
An error occurred while saving the comment Rachel Cull commentedYes! Agreed! All the issues with the billing and inability to see on the mobile app, and additional work manually deleting invoices so that only one person is billed as a couple is insanely inconvenient, but it also adds to my overall costs because seeing a couple ( 2 clients) or a family ( 3 or more clients) means that I have that many client accounts I have to add to my monthly subscription for Theranest.
Client;s who cancel and /or reschedule sessions in the portal should show on the calendar. Instead their appointment is just deleted and there is no record of there being an appointment. This is VERY confusing and often results in me having to weed through hundreds of emails for an auto alert to see if they cancelled or I just accidentally didn't add them.
The little "CC" when a session in cancelled on my end is helpful but needs to be the same when they cancel on their end.