Skip to content

Have an idea?

Share it with us or vote on other people’s ideas. Our product team is listening.

How can we improve Telehealth in TheraNest?

← TheraNest Telehealth

Virtual waiting room for Telehealth clients

Allow my clients to wait in a virtual waiting room if the session hasn't started yet because I'm running late.

88 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

--Test --Test shared this idea  ·   ·  Report…  ·  Admin →
Completed  ·  AdminSarah M (Admin, theranest) responded  · 

Our new telehealth solution has a virtual waiting room for clients, and you can admit them to the session when you're ready to begin! 

Comments are closed An error occurred while saving the comment
  • Dr Rhonda Mattox commented  ·   ·  Report

    In the format of doxy.me and zoom, there are waiting rooms where you can leave a message (like pay now or update your insurance in the portal) and have a picture of you or your waiting room while they wait.

  • Emily Bloomquist commented  ·   ·  Report

    Yes! We need some sort of a waiting room or queue for clients to wait in so we as therapists get to choose when we start the session rather than the other way around as it is now! We need to have control, not the client!

  • Jessica Little commented  ·   ·  Report

    Yeah, it doesn't stand out. It needs a brighter color and maybe a clearer message such as "Click to join session"

  • Nicole Johns commented  ·   ·  Report

    I frequently receive feedback from clients that the "join" button for connecting to the video sessions in Teletherapy is below the screen, or requires the client to "scroll down" to see, thus creating anxiety and frustration on the client's part at the beginning of session waiting for the button to appear and not miss it, and confusion with new clients who do not know to scroll down.

    A tone or notification of some sort (or just moving the button) would help to alleviate some of this!

  • Melissa Smith commented  ·   ·  Report

    Can you please offer a custom Domain instead of sending links for every telehealth client. I paste the custom domain into my website in our waiting room.

  • Felicia Ortiz commented  ·   ·  Report

    allow to see video before starting session so I don't have to see how things look (me, lighting, room, etc) in another program before starting video session with clients.

  • Aly Mallon commented  ·   ·  Report

    Yes other platforms offer "virtual waiting spaces" and I feel like this would be a fabulous addition!

  • Anonymous commented  ·   ·  Report

    Could you add an email or a pop up that says when the client logs into the system so that I do not start the session before they do as logging out of the session causes it to cancel the entire session. The previous platforms I have used would send a message or have an application alert once the client had logged into the waiting room.

  • Amanda Hardy commented  ·   ·  Report

    I like to turn on my computer and launch the telehealth session to test everything, but I don't want my clients to see me moving about the office as they wait. Create a control that allows me to start the session but keep the client from entering until I'm ready. This would give them an "entrance space" while they wait for me to ready to start.

2 Next →

TheraNest Telehealth: Conducting Telehealth Sessions

Categories

Feedback and Knowledge Base

(thinking…)