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Black Pine Counseling Center

← Customer Feedback for TheraNest

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5 results found

  1. Partial refunds of credit card transactions

    267 votes

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    50 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
    Black Pine Counseling Center supported this idea  · 

  2. Client birthday reminders

    175 votes

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    26 comments  ·  TheraNest App » Messaging & Notifications  ·  Admin →
    Black Pine Counseling Center supported this idea  · 

  3. Set a default place of service per client

    40 votes

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    5 comments  ·  TheraNest App » Clients & Groups  ·  Admin →
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    Black Pine Counseling Center commented  · 

    Theranest,
    Please implement this idea. It would be really helpful.
    Thanks

    An error occurred while saving the comment
    Black Pine Counseling Center commented  · 

    Default POS for the entire office is great, except that now we have some clients are in office and some are telehealth. Within telehealth, we required to specify between 02 and 10. Therapists are having a hard time to remember to change it with each client notes.

    Black Pine Counseling Center supported this idea  · 

  4. Allow staff without billing permissions to see client Insurance details

    20 votes

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    5 comments  ·  TheraNest App » Practice Management & Administration  ·  Admin →
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    Black Pine Counseling Center commented  · 

    Because of Medicaid's audit and billing requirements, providers need to track which of their clients are on Medicaid plan. But providers with no billing access can not see plan names, therefore they are relying on front office staff or billing staff to let them know which clients are on Medicaid plans. That puts the practice at risk, because providers suppose to update their Medicaid treatment plans every 90 days. Without a good system, providers are missing that deadlines. We are flagging clients as Medicaid and that helps, but if there's way to add to client view filter by primary insurance type + insurance name or type to specify Medicaid clients would be very helpful

    Black Pine Counseling Center supported this idea  · 

  5. Auto-format fields (dates, State, phone number etc.)

    49 votes

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    21 comments  ·  TheraNest App » Clients & Groups  ·  Admin →
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    Black Pine Counseling Center commented  · 

    When clients enter their address on client portal, instead of having them type the whole state, please allow 2 digit shortened version be the only option. When client type the whole state, that information automatically carried into billing. But when we try to bill, it gives an error stating the state is wrong and we keep having to go back to client detail page and shorten the state.

    Black Pine Counseling Center supported this idea  · 

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