We work with children, so it would be AMAZING if we could enter the kiddos information and have a quicker, more efficient way to see parents names, contact info, etc.

Something definitely needs to be changed about this. Last week we had a therapist who has been working with a couple and now is switching into family therapy. The couple is listed as a "family" group and the only way to make a new group case is to have it listed as "group," which is basically saying that the family is a group therapy. This is mislabeled and not accurate, especially when it comes to billing. At least we need a way to add "couple" to the group options even if they still have to be entered as separate clients.

allow one credit card charge to apply to two clients (I see 2 family members separately)

When a "group" is classified as "family," it would be helpful for the ledger to show the session as paid when one family member pays. Currently, invoicing one family member for the session leaves that visit on the other family members' accounts as unbilled.

I cannot stress this enough, this needs to happen! Also, to allow for the option of joint treatment plans, IADC's, and Progress notes... This needs to happen!

Couples Counseling is a reality that—like sex addiction—the national, state, and insurance entities need to be forced into recognizing. You can help. If you build it, they will come...

i appreciate the option to create a client group but it would be extremely beneficial to have the option to create a client couple rather than entering each client separately. As a marriage and family therapist, majority of my practice is couples. I would love the option to create one "couple" rather than utilize two active client spots for one couple. Maybe create a couple client option and allow one individual to be the primary (for insurance billing purposes).

Please let's keep couples as one and allow documentation as one.

I agree. As a MFT keeping the couples document together is best

Theranest, just a brief gander at the comments shows this to be an area of deficiency for your program. Perhaps I haven't come across it but have you responded to say how you are going to address this problem? You seem adept at addressing small problems like tinkering with drop down options but do not seem to address the more glaring and widespread concerns.

I agree with many of these comments. Primarily, Time Consuming, Confusing until it's mastered, my billing office hates this aspect too, uses up "total client" allotment ... the frustration abounds. Insurance gets this. We see one client (regardless of members in the room). We bill one client. We get paid for one client. We get charged by TheraNest for more than one client when we only get paid for one client. My previous platform understood this (I would hate to name names) and it was simple. One name for all and one identified patient for insurance purposes. I am going to also echo Cathy H:

"Sometimes I have 3-4 people in one family, but that counts as 3-4 clients. I have one client, the family. So therefore I'm paying 3-4x's what people who only see individual pays per hour I work." So true so true. Why would marriage/family therapists be unduly penalized (in a way) for working with more people at once. We have to pay more to use this service but paid the same as if having 1 client in the room.

Frustrating to no end in sight.

I would like the ability to enter families and couples as one client so you can type the note via agenda and it shows up as typed. Entering each family member or couple as a client and then grouping them is time consuming and takes up the space for new clients.

I can understand adding separate cases for parts of the family or couple if they also receive individual services but there should be a way to enter the family or couple as a client and enter needed information such as DOB/Social/insurance information for each family member under the family.

Streamline the billing process for couples counseling

It would be helpful not to have to create invoices for canceled appt. and to be able to apply a single payment to a couple or family.

YES! I have 75 "clients" on my caseload on TheraNest, but most of them are couples and families!

What does TherapyNotes do for this?

Seriously, Couples are not groups ... in so many ways! They need to be handled differently. We see more couples than individuals and this is a glaring deficiency that needs to be remedied. The mobile app is useless (like Barbara just said), and notes, reporting, scheduling are all made less effective by the workarounds necessary to make TheraNest useable with couples and families. HELP PLEASE!

Groups, couples and families NEED, NEED, NEED to show up on the TheraNest mobile app!!! This is the majority of appointments and basically makes the mobile app useless!

Here Here!

Couple clients and family clients!

I specialize in divorced families. I need to have the ability to treat both parents equally without making one or both of them individual clients. We base our services off the children' s therapy, but I need to contact and interact with both parents separately. Each parent needs to be able to fill out the paperwork separately as well so I can post it in the child's file. Right now I have to have one of them either fill it out manually and I scan it in or I create a profile for a parent and have them just fill out my custom child forms. This is really inefficient and costs me a lot of extra time. And it makes one of the parents feel lesser than the other. A huge theme in therapy with divorced parents, is giving equal privileges and time regarding their children.