Display client's first name and last initial when receiving text response notifications
As an admin, when I receive a text message that a client has responded to an appointment reminder it only displays the client's first and last initial. Instead, display the client's full first name and last initial. I work with hundreds of clients at my practice and it's hard to determine who texted me when it's just the initials displayed.
5
votes
AdminSarah M
(Admin, theranest)
shared this idea
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Melissa Lang commented
When a client responds to a reminder with something other than a 1 or 2, can you specify either the provider or the appt time in the notification? Right now it only says the client initials, and that they had an unusual response. All providers get the notification, then we have to look through all clients to figure out who it is and who it belongs to.