It would be great if the contractual adjustment could automatically be removed from insurance balance when posting payments through the Billing Section in ERA Received. This would save time in having to manually create "write-offs" to get rid of the contractual adjustments. Thank you.

Having TN automatically process the insurance write offs at the same time the ERA downloaded would be super helpful and time efficient. Please program your software to implement this change.

Yes!! Please!!

I asked all of the providers in my practice to vote on this. It would save so much time to have this feature!

It would help workflow if TheraNest would just automatically take the insurance adjustment as a w/o so we do not have to go back to the invoice to manually write it off in order to correct the insurance balance on the clients' ledgers.

Yes! We did use Therapy Notes for some time and their ERA processing was SO much better, easy to view list and can select the insurance adjustment/write off on the same screen as posting the payment.

It only makes sense to be able to enter a write off and show the rest as client responsibility.

Thanks.

Yes, please add!

I bill $150 for each session. My main insurance provider pays me $98 per session including co-pay. I have to therefore MANUALLY write-off $52 per session. It is my understanding that other MH provider platforms do the write-offs automatically. Yesterday, on the Facebook Therapist User group I asked if I was correct that this has to be done manually and the group responded 1) that this is correct that it has to be done manually and 2) that this is a major weakness of Theranest. I believe that one comment stated that she preferred to do it manually because then she knows that it is done correctly. However, all other comments (and there many) strongly agreed with me that this should be done automatically and it is very frustrating that it is not done so. May I suggest that this change be made. Thank you.

Yes. Please listen and make these changes. From what I gather, other competitions have the ability to do so.

Yes please!

Good idea

Yes, please add ability to apply write-offs to invoices when processing ERA Payments

There are several things I wish TN would do, but this is number one. It wastes so much time.

PLEASE! As a large practice, this takes hours and hours per week to do manually. In programming, perhaps it would be possible to enter or check off the amount to write off all on one page when processing ERAs rather than on each individual leger?

Add option to write off insurance balance when processing ERA payment.

The explanation that I've heard for why they haven't done this is that they don't want to do the write off in case there is a secondary to bill to. I've never been able to bill a written off insurance amount to secondary, you can only bill copay/deductibles. So no matter what the insurance write off needs to happen.

All the other EHR's I've worked with do it... this was a new learning curve for me.

Please!!!

And have the invoices marked as PAID and moved from the SUBMITTED to the PAID\PROCESSED sections of the Billing Menu