Susan Kohler
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6 votesSusan Kohler
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An error occurred while saving the comment Susan Kohler
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Charging the client the difference between the contracted rate and the full fee is balance billing, this is an illegal practice that violates the terms of a contract with the insurance company. For example, if the full fee is 110 and the contracted in-network rate is 95, then it is illegal to charge the client the $15 difference. It must be written off. But in theranest, the default is balance billing. For example the $15 difference automatically shows up as the client's responsibility. Several extra steps must be taken in order to move that to the insurance company's responsibility and to write it off. Too many providers get away with this kind of exploitation and insurance fraud. And most patients are unaware that this is an illegal practice. Please change this in the program so that it does not enable providers to commit insurance fraud.
Susan Kohler
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264 votesSusan Kohler
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631 votesSusan Kohler
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Provide an option to allow or not to allow emails to be sent to clients regarding appointment changes initiated by the clinician. Provide a way to personalize messages with appointment changes, just as there is a way to personalize appointment reminders. Specifically, I do not want theranest emailing clients when I've deleted, cancelled or rescheduled appointments.