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Andrew Morse

← Customer Feedback for TheraNest

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2 results found

  1. Allow me to select the Telehealth forum without subscribing to Telehealth

    6 votes

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    4 comments  ·  TheraNest Client Portal » Appointments & Scheduling  ·  Admin →
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    Andrew Morse commented  · 

    It would be helpful to be able to use advanced availability to set telehealth availability for customers that don't subscribe to the telehealth platform. I see clients in person on Monday through Wendesday, and am telehealth only on Thursday. Every time someone schedules an in person appointment on a Thursday I have to decline it and explain that I'm only available for telehealth appointments on Thursdays. I use a third party platform because it's included in a subscription for another service so it would be redundant for me to pay for teleheath service through theranest as well.

    Andrew Morse supported this idea  · 

  2. Disable allowing clients to cancel via text reminders

    7 votes

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    4 comments  ·  TheraNest App » Messaging & Notifications  ·  Admin →
    Andrew Morse supported this idea  · 
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    Andrew Morse commented  · 

    There should be a way to disable the feature where clients can respond to text reminders with "2" to cancel their upcoming appointment. This makes it too easy for clients to cancel. Also, text reminders should simply be a reminder that an appointment is upcoming and not a last chance to cancel.

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