Disable allowing clients to cancel via text reminders
Allow me to disable allowing clients to cancel and confirm appointments through the text reminders they receive.
-
Julie Jones commented
Please allow for disabling clients to text us via the reminder log.
-
Andrew Morse commented
There should be a way to disable the feature where clients can respond to text reminders with "2" to cancel their upcoming appointment. This makes it too easy for clients to cancel. Also, text reminders should simply be a reminder that an appointment is upcoming and not a last chance to cancel.
-
Cora Mayfield commented
Please allow us to turn on or off the client's ability to cancel via text. This feature does not give us the ability to offer to reschedule or switch to a telehealth appointment. Also, clients have accidentally canceled via text and shown up for the appointment.
-
KIMMIE TEIGLAND commented
We edited our reminder to say DO NOT REPLY & it doesn't give clients the option to cancel without calling.