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Julia Bryson

← Customer Feedback for TheraNest

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2 results found

  1. Extend time limit on one time payment link

    21 votes

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    7 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
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    Julia Bryson commented  · 

    I agree- 7 days would be great. It's not a very useful tool as many people won't see it or get to it in 24 hours.

    Julia Bryson supported this idea  · 
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    Julia Bryson commented  · 

    The message looks like a phishing scam to me, I would like to be able to customize the message or add a little more info so it looks legitimate. Also would like it to be good for more than 24 hours.

  2. Partial refunds of credit card transactions

    267 votes

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    50 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
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    Julia Bryson commented  · 

    Yes- this is very much needed. Another issue this causes is that you have to run two charge transactions (charge original, refund original, then charge the remaining amount), you’re paying a processing fee both times and theranest says they can’t waive it. Doesn’t seem fair for us to pay extra because of a limitation on what should be a basic function.

    Julia Bryson supported this idea  · 

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