Extend time limit on one time payment link
Many of my client's do not check their email frequently. It would be great if the one time payment link allowed the link to stay active for more than 24 hours.
Debbie Schwartz
shared this idea
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Brittany Miles Jacquote
commented
It would be helpful to be able to change the expiration date on the invoices. 24-hours is often not enough time for clients to pay their invoices. Clients are constantly reaching out to have their invoices have expired which creates additional administrative work. This could be resolved if each practice was able to set the expiration date of the invoices based on their needs.
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Allison Schooley commented
Yes please! This is causing added stress on our clients and we are receiving quite a bit of unfavorable feedback on the topic. Appreciate anything you can do!
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Monica Pentony
commented
Yes! This! SO. MUCH. THIS.
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Kim Hazelton
commented
Don't have an expiration on the 1-time payment link.
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Intercessory Counseling
commented
Yes, it would be helpful if the link lasted longer.
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Tammy Alsing commented
PLEASE extend the 1-time payment link. I'm not sure the purpose of it having an expiration date. It's very annoying for clients and time consuming to have to resend the link.
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Julia Bryson
commented
I agree- 7 days would be great. It's not a very useful tool as many people won't see it or get to it in 24 hours.
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Julia Bryson
commented
The message looks like a phishing scam to me, I would like to be able to customize the message or add a little more info so it looks legitimate. Also would like it to be good for more than 24 hours.
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Keonna Robinson
commented
Hello,
It would be helpful to remove the 24hr expiration on payment links due to clients reporting that the window of payment is an inconvenience. Some clients like to have the link prior to 24hrs for their own financial reasons.
For us as providers, its also an inconvenience because we send out invoices for the week all at once (typically Sundays) to avoid having to go in 24hrs before each appointment (which would be everyday) to send the links. Currently with this 24hr limitation, I have to go back in and resend the link because it's expired right before their appointment time.
I am suggesting at least a 7- day expiration period. Our practice general sends the payment link right after a session ends or days in advance to allow the client time to complete the invoice. Having only 24hrs puts unnecessary time constraints and pressure on the client to pay which is difficult especially during this pandemic. Thank you for your consideration.