Customizing the service reminders is a great idea! I'm wondering for appts/services other than individual sessions (for example an Environmental Intervention or Family Consult) perhaps we can add a blurb something like "Your presence is not required" or "this will be a phone call/telemed session" just so that they know they are not expected to show up in person. Or I like Michelle's idea to simply have an option for Providers to "suppress appt reminder".
Customizing the service reminders is a great idea! I'm wondering for appts/services other than individual sessions (for example an Environmental Intervention or Family Consult) perhaps we can add a blurb something like "Your presence is not required" or "this will be a phone call/telemed session" just so that they know they are not expected to show up in person. Or I like Michelle's idea to simply have an option for Providers to "suppress appt reminder".