Call Cntr Rep - Marcos Lopez
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theranest should recognize who the office staff are and who the therapists are. they should each get respective privileges and be able to perform certain functions.
admin staff should be able to send mass client emails with non confidential information in them. and the therapists should be able to chat/ IM or email the clients to discuss confidential things with them.
office staff should have the ability to approve and deny appointments for any of the therapists clients for client self scheduling.
office staff should be able to create files and BLOCK/NOT SHARE/MAKE PRIVATE the information inside for business purposes.