Snehal Kumar
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A few clients of mine have told me that when they show up a couple of minutes late to their telehealth appointment, it no longer shows up on their upcoming list, but is under a different tab altogether of "kept."
This categorization is confusing for many clients, who might be less tech savy/human error savvy, especially since they haven't technically "kept" their appointment.
Please consider changing the category setting so that that a session shows up as upcoming until the session time is over, rather than kept.