Lee Smith
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Just wanted to provide you with some feedback. We are a group of 26 providers and have been with Theranest for over 10 years. I have been asked by other groups if we have been pleased with Theranest. Recently, I have stopped recommending it. The slow speeds and times that it goes down altogether happen too frequently. Today, with you stopping support of the phone app gives yet another reason why Theranest is becoming less desirable over other products on the market today. Most other platforms, such as Simple Practice provide a phone app. Most of our team used the phone app to quickly and conveniently enter progress notes, Dx codes, etc. between appointments. It's not always easy to pull up your laptop and enter these things when you have less than 10 minutes before your next appointment. Pulling up the full version on your mobile phone isn't user friendly either. The app was clutch for us each day and made the day more seamless between appointments.
On behalf of our group, I would like Theranest to reconsider this decision. The convenience of this feature alone is enough for us to pursue other platforms.
Sincerely,
Lee Smith
Founder & Clinical Director
Cornerstone Counseling