Andy Brimhall
My feedback
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839 votes
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I agree wholeheartedly with all of these suggestions. With 805 votes when it Theranest going to listen and provide their customers, many who are working with couples and families, to treat them as one client (as they should be). It seems very unfair to charge us twice for the same client. If I see 10 couples a week and set it up as their system requires you to do it, then I am being billed for 20 active clients. It certainly feels like the system is specifically designed to take advantage of the customer and charge them a much higher rate than necessary. It appears the company is lining their pockets rather than simply making a change to the system that allows the customer the freedom to do what they need to do therapeutically in a way that actually matches what is happening with the client. I was really disappointed to realize today, as I talked with my live agent, that this was the case. It certainly makes me wonder if there is a better system available, one who doesn't intentionally gouged their customers.