When an ERA is received and processed automatically, the balance from the primary is automatically shifted to the client balance due. When a client has a secondary insurance this should not happen. Once this happens, the client is able to make a payment even before it has been submitted to the secondary insurance. In the worst case scenario the client has Medicaid as their secondary and is billed for services which is not typically appropriate or allowed.
When an ERA is received and processed automatically, the balance from the primary is automatically shifted to the client balance due. When a client has a secondary insurance this should not happen. Once this happens, the client is able to make a payment even before it has been submitted to the secondary insurance. In the worst case scenario the client has Medicaid as their secondary and is billed for services which is not typically appropriate or allowed.