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Celeste Coffman

← Customer Feedback for TheraNest

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3 results found

  1. Refund or negative payment options

    242 votes

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    50 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
    Celeste Coffman supported this idea  · 

  2. Add setting when staff member is not accepting new clients

    27 votes

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    4 comments  ·  TheraNest Client Portal » Appointments & Scheduling  ·  Admin →

  3. Restrict scheduling for incomplete intake

    14 votes

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    7 comments  ·  TheraNest App » Calendar & Scheduling  ·  Admin →
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    Celeste Coffman commented  · 

    I highly agree! It's difficult for clients to understand that they need to immediately fill out the paperwork, and if they try to book an appointment at 5pm for early the next day... I often don't have time to confirm their appointment and send the intake paperwork via email. Even if I do have the time, my clients often don't have the time to get to a printer. If they were able to fill out paperwork immediately as they are creating an account, they're more likely to finish it right then because they're already using their device.

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