Include a log of all reminders (email, phone, text)
There is a log for only text reminders, but no way to verify that an email was sent and no consolidated log of phone reminders
Eric Jackson
shared this idea
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Angela Sedillo commented
Agree! A log of when the email was sent would be helpful in the clients that said they never received a email reminder after missing an appointment.
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Brittany Atkins
commented
Yes! I agree with Dawn.
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Zar Getz
commented
Yeah, I was just going to suggest this. There are times when I'm not sure if I emailed someone or not because payment has not been received. We need to see how many times the invoice was sent in order to facilitate better communication and track whether our clients are able to pay in a timely manner.
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Dawn Metott
commented
YES! This would be sooooo helpful for double checking and feeling more secure charging clients for no shows when they say 'they never got the email reminder'.
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Stephanie
commented
in the app
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Melanie Szucs
commented
This would be useful for us as well! We have had several clients tell us that they never got an email reminder, but there is no way for us to check that, like there is for the text reminders. Is there a reason there is only a "reminders log" for texts?
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Thomas Fulbrook
commented
It would be great to be able to review activity logs for successful and unsuccessful reminder call attempts by the system.