Automatically change appointment status to Late Cancel rather than just Cancelled when clients respond to text reminder within 24 hours of appointment. Would be much more efficient than having to check the time the text to cancel was sent and then change it manually.

Create an option to add a late cancellation policy to the client portal, so that if a client cancels during the late cancellation window, the appointment is automatically marked as "late cancel" rather than just "cancelled". In addition, a feature to include a pop-up reminder to the client that they are cancelling within the late cancellation window and will be charged the fee.

Also for cancels through the text reminders! Would be super helpful for those to automatically show as a Late Cancel rather than having to check the time the message was sent and then changing it manually!

It seems this could easily be included in what has already been designed for the Organization Late Cancellation Policy. In addition to client cancellations via portal, it should also apply to cancellations via text/phone reminder responses.

YES! if we can make it send automatic invoices for late fees surely this can be accomplished!

...AND if client late cancels via text or phone reminder!

Its frustrating that this issues was brought up so long ago and still hasn't been added. I have had this happen 3 times, just this week.

At our practice, like most, we appreciate a 24 hour cancelation. There may be a fee processed for an appointment that is canceled with less than 24 hours notice, so the distinction is important. It would be helpful if the TN system could automatically indicate the difference based on the time when a client self-cancels via the Client Portal. Say, if they cancel 24 hours+ prior to scheduled appointment, it would be labeled as Canceled. If they self-cancel with less than 24 hours prior to scheduled appointment, it would be labeled as Late Cancel.

This would be helpful, especially since our practice has chosen to move away from the Text Message Reminders, which do provide a time stamp. We use the email reminders, but there is no time stamp due to it being a Do Not Reply email. Hope it can become a feature option! Thank you!

Create an option to add a late cancellation policy to the client portal, so that if a client cancels during the late cancellation window, the appointment is automatically marked as "late cancel" rather than just "cancelled". In addition, a feature to include a pop-up reminder to the client that they are cancelling within the late cancellation window and will be charged the fee.