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Kelley

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  1. Update appointment status to late cancel for client cancelled within 24 hrs

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    Started  ·  3 comments  ·  TheraNest App » Calendar & Scheduling  ·  Admin →
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    Kelley commented  · 

    At our practice, like most, we appreciate a 24 hour cancelation. There may be a fee processed for an appointment that is canceled with less than 24 hours notice, so the distinction is important. It would be helpful if the TN system could automatically indicate the difference based on the time when a client self-cancels via the Client Portal. Say, if they cancel 24 hours+ prior to scheduled appointment, it would be labeled as Canceled. If they self-cancel with less than 24 hours prior to scheduled appointment, it would be labeled as Late Cancel.

    This would be helpful, especially since our practice has chosen to move away from the Text Message Reminders, which do provide a time stamp. We use the email reminders, but there is no time stamp due to it being a Do Not Reply email. Hope it can become a feature option! Thank you!

    Kelley supported this idea  · 

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