I manually apply Patient Co-Pay, then go through the same steps to apply the Portion that Insurance paid, then make a third pass at this one transaction to apply the "write-off" amount. So the total of those three things equal zero left on the account for that session - but it stays in the "In-Progress" stage. At this point the system should allow a button for us to change the Status from "In-Progress" to "PAIND". Please. Thank you.
I manually apply Patient Co-Pay, then go through the same steps to apply the Portion that Insurance paid, then make a third pass at this one transaction to apply the "write-off" amount. So the total of those three things equal zero left on the account for that session - but it stays in the "In-Progress" stage. At this point the system should allow a button for us to change the Status from "In-Progress" to "PAIND". Please. Thank you.