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TC Cooke

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  1. Add ability to reactivate inactive insurance

    72 votes

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    23 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
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    TC Cooke commented  · 

    Hey, whenever a patient switches to a new insurance policy, and *everything* goes smoothly, I have no complaints. However lots of things can go wrong, so I hope TN will change something regarding the archiving of insurance policies. Why can't we simply "un-archive" a policy in order to submit a corrected claim to the prior insurer, then "re-archive" it after we're done? The way it stands now, I have to permanently archive the current, active plan and then enter a whole "new" plan [which is the old terminated plan] in order to submit a corrected claim. Then archive the duplicated old plan and enter the current one as a whole "new" but duplicated plan. This is such an incrediblly cumbersome process, and sure enough I had a couple things go wrong with this one patient and now he has a list of insurance policies as long as my arm, but he only ever had two policies: one until June and a new one beginning in July. Please fix this TN. Please allow me to toggle between policies when need be. I can only imagine how insane this process would've been had this patient not mentioned a secondary policy, leaving us in a recoupment mess and an incredibly cumbersome insurance policy archiving problem.
    Thanks for listening!

    TC Cooke supported this idea  · 

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