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  2. 14 votes

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    Front Desk commented  · 

    Alert front office/administration staff when a client sends a text message or non-standard reply to a confirmation. We are the ones doing all of the scheduling and are not made aware when a client sends a message through the text messaging portal. Maybe have an icon that pops up in Theranest? The doctor's get a message alert, but the front desk staff does not. Otherwise, we have to physically click on every single client to see if they have responded as there is no such alert.

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