Skip to content

Have an idea?

Share it with us or vote on other people’s ideas. Our product team is listening.

Ken Admin

← Customer Feedback for TheraNest

My feedback

1 result found

  1. Remove demographic fields in TheraNest & Client Portal

    92 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    22 comments  ·  TheraNest App » Clients & Groups  ·  Admin →
    An error occurred while saving the comment
    Ken Admin commented  · 

    The demographic information that is preset is too involved. My understanding is that after sending a Client Portal Invite, and client signs up, and before they review the forms that we require - the Demographic Questionnaire can't be changed by Manager/Administrator of the TheraNest program.
    Please change functionality to allow administrator to either
    ---quick fix, turn it off entirely
    ----or, allow the administrator to turn off certain questions.
    PROBLEM is...
    --there's too much personal information being asked at a point that is too early in the client/therapist relationship.
    ---The on-line setting for disclosing this information is too impersonal.
    -- we have 6+ other forms that we need them to fill out/pay attention to that are more important that we don't want them burning out before they get to them
    --yes we can use the "Client Portal Invite Message" to message "it's OK to skip any non required questions", but we'd rather use verbiage for focusing prospective client attention elsewhere.
    Thank you for considering

    Ken Admin supported this idea  · 

Feedback and Knowledge Base

(thinking…)