Indicate if appointment was cancelled by staff or by client
Add ability to indicate whether an appointment was cancelled by a staff member or a client
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Alison Garcia commented
Most importantly for me in this is that a notification is actually sent to the client that the appointment was canceled. The only notification that goes to the client is if I cancel it.
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Hunter Badgley commented
An additional attendance status of cancelled by counselor to distinguish between client cancellations and cancellations made by counselor for travel/sickness etc.
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Hannah James commented
need the ability to mark canceled session by the counselor rather than just the client or late cancel
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Matthew Paymar commented
Add status of "Therapist Cancelled" to track appointments cancelled by therapist so that a group owner could run a report of total number of appointments the therapist cancelled rather than the client.
This is more important to me than tracking vacation days and sick days.
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Tracy Ellis commented
Have a therapist canceled option for the drop down menu on the status section of an appointment.
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Kristi Mannon commented
It would be great if Theranest had a built-in missed appointment note like TherapyNotes has.
TherapyNotes Missed appontment note has a drop down menu after "Why was this appointment missed?"
Canceled by Patient,
Canceled by Parent/Guardian,
Canceled by Clinician,
Scheduling Correction
Scheduling Conflict,
No ShowThen a checkbox you can select that indicates "A fee will be charge for missed appointment."
Then a comments box to allow the clinician to input additional information.
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Tascha Petersen commented
I understand we have a section to add reason for cancellation. It would help if we could have an option of who is canceling and then add reason why.
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Jessica Krier commented
Is this a possibility. I need to keep track of client cancels vs therapist cancels
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Anonymous commented
Add another option of the appointment status- "provider cancelled". Sometimes I as the provider have to cancel, but when I look back at someone's attendance it's impossible to tell (unless I write a note) whether I cancelled on my client or vice versa.
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Rebecca Stone commented
Yes, this is needed! Also, when "therapist canceled/rescheduled" is selected, we need to have settings available which will allow us to not charge the client for that cancellation type (whereas we may still charge if the client cancels/reschedules late, for instance).
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Jayme Valdez commented
Yes, please! I keep track of this on my own time -- please add this feature to show when the therapist themselves late cancels or reschedules.