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Brynne Lum

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  1. Refund or negative payment options

    242 votes

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    50 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
    Brynne Lum supported this idea  · 
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    Brynne Lum commented  · 

    I am disappointed Theranest doesn't offer a succinct way to track refunds. This challenging season with Covid & inconsistent information from insurance companies and billing/ payment processes makes a logistical nightmare to keep a clean ledger. The fact that Theranest doesn't have a smother process for issuing refunds to clients, is a major service gap. I hope this issue can be rectified soon, so I can remain a loyal customer.

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