Lisa Branton
My feedback
11 results found
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12 votes
An error occurred while saving the comment -
17 votes
An error occurred while saving the comment This is an urgent change needed item, imo
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3 votes
An error occurred while saving the comment we want to be able to double check that it paid as it should have and then move it to a tab to never look at it again!
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24 votes
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4 votes
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30 votes
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139 votes
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385 votes
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1 vote
An error occurred while saving the comment Undo notification confusion. They drove 45 minutes :(
Hello ______
It looks like Lisa Branton made a mistake by declining
your IN OFFICE - session - BCBS appointment on
09/24/2022 02:00 PM - 03:00 PMThe appointment has been sent for confirmation again.
(They either don't realize they need to keep scrolling or in this case client thought it was waiting on her to confirm.)
Hi Tiffany,
Thank you for your kindness today despite a frustrating experience. I can see how this was misleading and confusing. Sometimes I have wanted to find an alternative opening if possible, I undo a decline and look again at the schedule. I remember wanting to find another opening for _______ and taking an extra look. It looks like it tells you the appointment was sent again for confirmation. Would it help to say it more clearly? Something like at the top (first thing), "This appointment remains unconfirmed until you receive a confirmation email from your therapist." Or would another way be more helpful? I'll forward your feedback to the developers.Warmly,
Lisa L. Branton, LMSW
www.brantoncounselors.comTiffany ______
Sun, Sep 25, 2:07 PM (4 days ago)
to meLisa, I do like your alternate wording. I read it as the appointment was being sent to me for confirmation, not to you.
_______ will keep the October 1st appointment and we will see you then.
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247 votes
An error occurred while saving the comment Please provide a way to easy issue a partial refund!
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2 votes
An error occurred while saving the comment hover and get an option (or a link?) for a 1 minute video explaining that step. cumbersome looking up videos related to the set up step i am working on.
So many things about statements need corrected. Please improve these