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Hope Therapy and Wellness Center, LLC

← Customer Feedback for TheraNest

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2 results found

  1. Refund or negative payment options

    242 votes

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    50 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
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    Hope Therapy and Wellness Center, LLC commented  · 

    Practices have been voting and commenting on this since 2016 or earlier. When will Theranest be making changes and listening to their customers?

    We need a change in the way that refunds are made and tracked. Specifically credit card refunds. How can Theranest keep up with the ever growing market if this simple change for provider can not be met?

  2. Partial refunds of credit card transactions

    266 votes

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    50 comments  ·  TheraNest App » Billing & Payments  ·  Admin →
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    Hope Therapy and Wellness Center, LLC commented  · 

    Based on reviews customers have been asking for this feature for more than 2 years. The way the system is currently set up is an all-or-nothing feature. We can't refund a specific amount or a portion of a credit card transaction currently which is completely ridiculous and causes our practice more work. I would like to have more control over the amount to
    refund from a credit card transaction. Theranest should be working for the customers and continuing to move with the market.

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    Hope Therapy and Wellness Center, LLC commented  · 

    We need the ability to issue partial credit card refunds, it has made it so difficult on our practice when reconciling an account and has caused issues with client to the detriment of a client leaving out practice. This is a huge administrative burden for our practice- the inability to refund a specific amount sounds so ridiculous to our clients that we've begun issuing checks instead- which then creates a significant amount of work to reconcile the amounts come tax time. This along with a few other issues is placing our practice in a situation where we have considered looking else where for a PMS.

    Hope Therapy and Wellness Center, LLC supported this idea  · 

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