Richard at Sylvania Therapy
My feedback
11 results found
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11 votes
An error occurred while saving the comment Richard at Sylvania Therapy
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24 votesRichard at Sylvania Therapy
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An error occurred while saving the comment Richard at Sylvania Therapy
commented
The new navigation screen is not of benefit. In too many cases it now requires more key strokes and screen changes to get to where you need to be. The old version with the options across the top was MUCH BETTER. Go back to the old main screen PLEASE or provide a choice in settings.!
Just one example, and very irritating, is that if you want to use the calendar view, as I have to believe many uses do, to see across the staff lineup for the day you have to go back to "schedule" and select "staff" each time you view a client! This adds much more time to our workflow. Go back to the older version or give the user the option of which view they want as their default view in settings.
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11 votes
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3 votesRichard at Sylvania Therapy
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10 votes
An error occurred while saving the comment Richard at Sylvania Therapy
commented
To add more details around my request. When an ERA is processed and the adjustments are added to the invoice the secondary is ready to be added to the claims awaiting submission. I think that the processing of the primary ERA and the application of the appropriate adjustments should trigger the secondary to be added to the claims awaiting submission and a report generated to advise that the secondary claims are ready for review and transmission. This will be extremely valuable when the ERA files are automatically applied. It is easy to forget that the secondary claim needs to be manually added to the claims awaiting submission. I would NOT want the secondary to be transmitted however until the administrator reviews the claims and chooses to send.
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241 votes
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187 votes
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54 votesRichard at Sylvania Therapy
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An error occurred while saving the comment Richard at Sylvania Therapy
commented
I totally agree with this and another suggestion about client detail notes being on the agenda. When a therapist or admin person opens the agenda there should be a way to alert them as to special situations that need addressing with the client at that appointment.
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30 votes
An error occurred while saving the comment Richard at Sylvania Therapy
commented
I don't understand why this is being ignored. It happens MULTIPLE times since there are many instances where the insured is not "SELF" A button to copy clients information and allow editing seems like a simple thing to do.
The billing software we are switching from has this feature, among others, that are really straight-forward process common sense items.
Richard at Sylvania Therapy
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109 votes
An error occurred while saving the comment Richard at Sylvania Therapy
commented
This is the right answer. Provide client specific functionality.
Richard at Sylvania Therapy
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22 votes
An error occurred while saving the comment Richard at Sylvania Therapy
commented
TOTALLY AGREE !! Is there even a DBA name field within Theranest? There should be if not, and then a placeholder created and available anywhere "Organization Name " is a placeholder. I agree to have only one name available is a real limitation. In too many cases the business (DBA ) name used by the business and familiar to clients and staff is NOT the legal entity name that needs to be on the CMS 1500 data. Should be a simple enhancement.
Richard at Sylvania Therapy
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The ERA prosess also creates inaccurate payment reporting : There's a legal, accounting and tax issue in using the ERA payment date in the client ledger and as the date payroll is based on. Many times it is merely the date that the payer has approved the payment for processing. In many cases the payer ERA reported payment date IS NOT the date that the EFT arrives in the bank. We have many examples of the funds not reaching our bank ( not getting "paid") until days or even weeks after the "payment date" on the ERAs in TN. If we pay our therapists weekly or every two weeks then ERA's posted with prior "payment dates" outside of those windows will be missed by the reports. We can't post an ERA until the funds are in the bank or else we would be applying payments and paying providers for sessions that have not actually been paid. If you are on a cash basis for accounting this is not accurate. Also, showing that a payment has been received well before it actually has been in the client ledger is inaccurate! Payment posted date needs to be a date indicated in the ledger and available to use for reporting such as the payroll report. Right now we can't use the payroll report and have to keep separate EXCEL sheets in order to pay our providers based on ACTUAL receipt of payment! ADD "PAYMENT POSTED DATE" to the ledger and reporting options.