Change state field to drop-down on client portal
When clients enter their address in the demographics fields on the client portal, have the state field be a drop-down field. When they type out their full state name it causes issues with claims.
Caryn Knight commented
Please either change the state field to only accept two letter abbreviations or make it a drop down that clients can select their state from. As it stands now, every time someone creates a client portal and spells out the state we have to change it to the abbreviation or claims get rejected.
JULLES BERKY commented
When client enter data in client portal in state/territory it defaults to spelling the state out so it prints out and has to be manually fixed in order to use the billing feature or when printing CMS1500 forms. It would be much easier if the only entry allowed in that field on both the demographic page and the billing page was the abbreviation.